Return Policy

At HustleBay, we want you to be completely satisfied with your purchase. Our return policy is designed to give you peace of mind when shopping with us.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all purchases. If you're not satisfied with your purchase for any reason, you can return it within 14 days of delivery for a full refund.

The 14-day period begins from the date you receive your item(s). We believe this gives you enough time to thoroughly inspect your purchase and ensure it meets your expectations.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be returned within 14 days of delivery
  • Items must be in their original condition (unused, unworn, undamaged)
  • Items must include all original packaging, tags, and accessories
  • Items must be returned in their original packaging when possible
  • Proof of purchase (order confirmation email) must be provided

How to Return an Item

Returning an item is simple:

  1. Contact the seller through our messaging system or email us at Admin@thehustlebay.com
  2. Provide your order number and reason for return
  3. We'll provide you with return instructions and a return authorization number
  4. Package the item securely with all original materials
  5. Ship the item back using the provided return label (if applicable)

Refund Process

Once we receive your returned item:

  • We'll inspect the item to ensure it meets our return conditions
  • If approved, your refund will be processed within 3-5 business days
  • Refunds will be issued to your original payment method
  • You'll receive a confirmation email once the refund has been processed

Note: Original shipping costs are non-refundable unless the item was damaged or defective upon arrival.

Exchanges

While we don't offer direct exchanges, you can return an item for a full refund and place a new order for the item you prefer. This ensures you get exactly what you want while maintaining our simple return process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll provide a prepaid return label and issue a full refund including original shipping costs once we receive the item.

For damaged items, please take photos of the damage and include them when contacting us to help expedite the process.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

  • Personal care items
  • Intimate apparel
  • Items marked as "final sale"
  • Digital products or downloads
  • Perishable goods

Return Shipping

Return shipping costs are generally the responsibility of the buyer, unless:

  • The item was damaged or defective upon arrival
  • We sent the wrong item
  • The item significantly differs from its description

In these cases, we'll provide a prepaid return label and cover all return shipping costs.

Contact Us

If you have any questions about our return policy or need to initiate a return, please contact us:

Our customer service team is here to help make your return process as smooth as possible.

Summary

14-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 14 days for a full refund. We're committed to ensuring you have a positive shopping experience with HustleBay.